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Supply Chain Management

Frequently Asked Questions

Billing / Accounts

I am having trouble logging in to my account

If you have registered for a course on this website, you will need to use the email address and password you entered when you registered. If you don’t know what your user information is, or it isn’t working for you, please call the Helpdesk at 1-800-747-1719 to have your login information reset.

What do I do if I need to change courses, cancel my order or get a refund?

To change courses, cancel an order or get a refund, please send an email to support@bizvision.com with your name, email address, phone number and name of Course. We will respond to your request within one business day and confirm the outcome via email.

Refunds are only available prior to the expiration date for non-accessed modules or courses (course refunds will be prorated based on the amount of non-accessed modules) and will not exceed the total purchase price.

Can I pay by check or PO?

We are happy to accept payment by check for the webcasts.  To do this, follow these steps:

  1. If you haven’t already created an account on this website, do the following to create an account:
    1. Click Login above.
    2. Click the “Not Registered Yet? Sign up now.” link.
    3. Complete the registration process for the user who will be attending the webcast including setting up your email address and password.
  2. Send an email to support@bizvision.com with the following information:
    1. Name
    2. Email Address
    3. Date, Title and Cost of Webcast(s).
  3. Within 1 Business Day of receiving your email, the Help Desk will register for you the requested event(s) and you will receive an email confirming your registration.
  4. Send a copy of this email with payment to the following address:

BizVision Inc.
Attn: Help Desk Payments
6952 S Hightech Dr, Suite D
Midvale, UT 84047

Payment must be received before the day of the webcast for you to be able to attend the event.

For how long can I access my course?

One year from (and including) your date of purchase.

What if my class expires before I start or finish it?

You can repurchase the class to pick up your progress where you left off. BizVision does not grant complimentary extensions, no exceptions.

Can I purchase the course on one computer and view it on another computer?

Yes. For example, if you purchase the materials at home you can view them on your computer at work simply by signing in using your browser at work.

Is there any way to obtain documentation that I watched your SCM content?

Documentation can be provided, in the form of our Certificate of Course Completion, for watching each of the full Courses in our SCM Program.  These courses are; SCM439 - Demand & Supply Chain Planning, SCM450 - Strategic Supply Management, SCM453 - Integrated Logistics & Transportation Management, and SCM456 - Applied Supply Chain Models. Our Certificate of Course Completion is a .pdf file that you can print and keep for your records.

We do not offer documentation for watching individual Course Modules or Enrichment Models.

How do I earn a Certificate of Course Completion?

You may earn a Certificate of Course Completion by viewing all Modules of a Course, within one year of your initial SCM Course Module purchase, in one of two ways.

The first option is to purchase an entire Course or the 4 Course Bundle from the Course Modules page and enter in the codes that appear in the video on the Certificate tab of the player while watching each Course Module.  Once you have completed the last Module and entered all of the codes (within one year of your initial Course purchase date), the system will automatically generate your certificate and send it as a .pdf file to your email address.

The second option is to purchase the Course Modules of each Course individually (or in small bundles) from the Course Modules page and enter in the codes that appear in the video on the Certificate tab of the player while watching each Course Module.  To request your Certificate of Course Completion using this option; once you have completed all of the Modules for a Course, you will need to send an e-mail to support@bizvision.com to have a representative manually confirm that you have entered the correct codes for that Course, within one year of your initial individual or small bundle Course Module purchase date for that Course.  Once this is confirmed, the system will generate your certificate and send it as a .pdf file to your email address.

How do I contact the Instructors with questions or comments?

To contact the Instructors with academic questions / comments related to the SCM Program content, please email lim2@lehigh.edu and your questions / comments will be forwarded accordingly.

Technical Issues

I am unable to open the video player or see the streaming video in the player.

  1. Make sure you have the latest Adobe Flash Player, which can be downloaded from http://get.adobe.com/flashplayer/.
  2. Try logging out of your account and logging back in and restarting the player.
  3. If you are still having issues viewing the webcast, please work with the Administrator of your network for additional help.

What do I do if I can’t hear the audio?

  1. Confirm that sound is enabled on your computer.
  2. Try logging out of your account and logging back in and restarting the player.
  3. Test audio from other flash videos at another site like www.youtube.com.
  4. If you are still having issues viewing the webcast, please work with the Administrator of your network for additional help.

How do I restart the video if I stop or get disconnected?

  1. To connect to the video, click Login above and enter your email address and password. You will be redirected to your Dashboard.
  2. Under Available Courses, click on the name of the course you’ve registered for to be redirected to the video player page.

Who do I contact if I still have questions?

If you still have questions, you can contact the Help Desk by phone at 800-747-1719 or email at support@bizvision.com. The Help Desk is available to assist you by phone 24 hours a day, 7 days a week.